Social Media For Government Services
by Surya Nepal /
2015 / English / PDF
11 MB Download
This book highlights state-of-the-art research, development and
implementation efforts concerning social media in government
services, bringing together researchers and practitioners in a
number of case studies. It elucidates a number of
significant challenges associated with social media specific to
government services, such as: benefits and methods of
assessing; usability and suitability of tools, technologies and
platforms; governance policies and frameworks; opportunities for
new services; integrating social media with organisational
business processes; and specific case studies. The book also
highlights the range of uses and applications of social media in
the government domain, at both local and federal levels. As such,
it offers a valuable resource for a broad readership including
academic researchers, practitioners in the IT industry,
developers, and government policy- and decision-makers.
This book highlights state-of-the-art research, development and
implementation efforts concerning social media in government
services, bringing together researchers and practitioners in a
number of case studies. It elucidates a number of
significant challenges associated with social media specific to
government services, such as: benefits and methods of
assessing; usability and suitability of tools, technologies and
platforms; governance policies and frameworks; opportunities for
new services; integrating social media with organisational
business processes; and specific case studies. The book also
highlights the range of uses and applications of social media in
the government domain, at both local and federal levels. As such,
it offers a valuable resource for a broad readership including
academic researchers, practitioners in the IT industry,
developers, and government policy- and decision-makers.