Computer Telephony Demystified
by Michael Bayer /
2000 / English / PDF
7.1 MB Download
Reshape your world with computer telephony
Reshape your world with computer telephony
The existing telephone infrastructure is quickly being replaced
with products, systems, and solutions based on off-the-shelf
computer technology. Michael Bayer’s Computer Telephony
Demystified gives you everything you need to take advantage of
customizable telephony technology. Perfect for everyone from call
center managers, network planners, and CIOs, to telecom
engineers, this is the one-stop, plain-English tutorial and
reference book on this hot topic. You’ll find concept-clarifying
illustrations and plenty of answers and insights into this key
technology area, including:
The existing telephone infrastructure is quickly being replaced
with products, systems, and solutions based on off-the-shelf
computer technology. Michael Bayer’s Computer Telephony
Demystified gives you everything you need to take advantage of
customizable telephony technology. Perfect for everyone from call
center managers, network planners, and CIOs, to telecom
engineers, this is the one-stop, plain-English tutorial and
reference book on this hot topic. You’ll find concept-clarifying
illustrations and plenty of answers and insights into this key
technology area, including:
A complete framework for designing and evaluating products,
services, and solutions based on all relevant CT standards
specifications
A complete framework for designing and evaluating products,
services, and solutions based on all relevant CT standards
specifications
A thorough explanation of CTI and how to implement and extend
call processing functionality
A thorough explanation of CTI and how to implement and extend
call processing functionality
Coverage of media services technologies including Text-to-Speech
(TTS) and Automatic Speech Recognition (ASR)
Coverage of media services technologies including Text-to-Speech
(TTS) and Automatic Speech Recognition (ASR)
Integrated explanations of both traditional and next-generation
switching fabric technology such as IP telephony
Integrated explanations of both traditional and next-generation
switching fabric technology such as IP telephony
Real-world scenarios that demonstrate how CT technology can
improve business and day-to-day life
Real-world scenarios that demonstrate how CT technology can
improve business and day-to-day life