Serviceology For Services: 7th International Conference, Icserv 2020, Osaka, Japan, March 1315, 2020, Proceedings
by Takeshi Takenaka /
2020 / English / PDF
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This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management service innovation and employee engagement service marketing and consumer behavior customer experience and service design service engineering and implementation.