Be Our Guest: Perfecting The Art Of Customer Service
by The Disney Institute /
2015 / English / PDF
153.9 MB Download
Exceeding expectations rather than simply satisfying them is the
cornerstone of the Disney approach to customer service. Now, in
honor of the tenth anniversary of the original Be Our Guest, the
Disney Institute, which specializes in helping professionals see
new possibilities through concepts not found in the typical
workplace, is revealing even more of the business behind the magic
of quality service. During the last twenty-five years, thousands of
professionals from more than thirty-five countries and more than
forty industries have attended business programs at Disney
Institute and learned how to adapt the Disney approach for their
own organizations.
Exceeding expectations rather than simply satisfying them is the
cornerstone of the Disney approach to customer service. Now, in
honor of the tenth anniversary of the original Be Our Guest, the
Disney Institute, which specializes in helping professionals see
new possibilities through concepts not found in the typical
workplace, is revealing even more of the business behind the magic
of quality service. During the last twenty-five years, thousands of
professionals from more than thirty-five countries and more than
forty industries have attended business programs at Disney
Institute and learned how to adapt the Disney approach for their
own organizations.
