Business Process Mapping: Improving Customer Satisfaction
by J. Mike Jacka /
2009 / English / PDF
9.9 MB Download
Whether you are looking for a way to create efficiencies, analyze the work that is being done, or provide better customer service or innovation, you are ultimately looking for a tool to better understand processes. This book discusses the complete cycle of business process mapping and links business objectives, risks and measures of success to the processes being mapped.
