Business Process Maturity: A Comparative Study On A Sample Of Business Process Maturity Models (springerbriefs In Business Process Management)
by Amy Van Looy /
2014 / English / PDF
1.6 MB Download
Organisations face many challenges, which induce them to perform
better, and thus to establish mature (or excellent) business
processes. As they now face globalisation, higher
competitiveness, demanding customers, growing IT possibilities,
compliancy rules etc., business process maturity models (BPMMs)
have been introduced to help organisations gradually assess and
improve their business processes (e.g. CMMI or OMG-BPMM). In
fact, there are now so many BPMMs to choose from that
organisations risk selecting one that does not fit their needs or
one of substandard quality. This book presents a study that
distinguishes process management from process orientation so as
to arrive at a common understanding. It also includes a
classification study to identify the capability areas and
maturity types of 69 existing BPMMs, in order to strengthen the
basis of available BPMMs. Lastly it presents a selection study to
identify criteria for choosing one BPMM from the broad selection,
which produced a free online selection tool, BPMM Smart-Selector.
Organisations face many challenges, which induce them to perform
better, and thus to establish mature (or excellent) business
processes. As they now face globalisation, higher
competitiveness, demanding customers, growing IT possibilities,
compliancy rules etc., business process maturity models (BPMMs)
have been introduced to help organisations gradually assess and
improve their business processes (e.g. CMMI or OMG-BPMM). In
fact, there are now so many BPMMs to choose from that
organisations risk selecting one that does not fit their needs or
one of substandard quality. This book presents a study that
distinguishes process management from process orientation so as
to arrive at a common understanding. It also includes a
classification study to identify the capability areas and
maturity types of 69 existing BPMMs, in order to strengthen the
basis of available BPMMs. Lastly it presents a selection study to
identify criteria for choosing one BPMM from the broad selection,
which produced a free online selection tool, BPMM Smart-Selector.
