Dealing With Difficult Customers: How To Turn Demanding, Dissatisfied, And Disagreeable Clients Into Your Best Customers
by Noah Fleming /
2018 / English / PDF
137.7 MB Download
Whether you’re in the trenches or the boardroom, you’re going to
encounter demanding, dissatisfied, and disagreeable customers.
Are your people (and you) prepared to deal with them?
Whether you’re in the trenches or the boardroom, you’re going to
encounter demanding, dissatisfied, and disagreeable customers.
Are your people (and you) prepared to deal with them?
Ignore a valid complaint and you could be the next viral
sensation for all the wrong reasons. But give in to every demand
and you may be consumed with the often petty complaints of your
worst customers and wind up pandering to them with freebies,
discounts, and special attention. That will cost you time and
money, and perhaps worse, do little or nothing to solve the root
problem.
Ignore a valid complaint and you could be the next viral
sensation for all the wrong reasons. But give in to every demand
and you may be consumed with the often petty complaints of your
worst customers and wind up pandering to them with freebies,
discounts, and special attention. That will cost you time and
money, and perhaps worse, do little or nothing to solve the root
problem.
What if the customer’s dissatisfaction was the result of your
sales procedures, your lack of training, or the expectations gap
created by your marketing people, not the customer’s fault at
all? What if you could turn those customers into your best
customers by making a few simple changes?
What if the customer’s dissatisfaction was the result of your
sales procedures, your lack of training, or the expectations gap
created by your marketing people, not the customer’s fault at
all? What if you could turn those customers into your best
customers by making a few simple changes?Dealing with Difficult Customers
Dealing with Difficult Customers will show you:
will show you:How to stop using gimmicks and trick promotions to encourage
repeat business and the alternatives that will keep your
customers salivating for more.
How to stop using gimmicks and trick promotions to encourage
repeat business and the alternatives that will keep your
customers salivating for more.How “Hungry Hippos” and “Problem Children” are sapping your
employees' time and energy and what to do about them.
How “Hungry Hippos” and “Problem Children” are sapping your
employees' time and energy and what to do about them.The behaviors that turn great customers into dissatisfied
critics and how to change them.
The behaviors that turn great customers into dissatisfied
critics and how to change them.
