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In this book, you will receive a crash course that will introduce you to everything you need to know in order to pass the ITILv3 Foundations certification exam. This book covers just the essentials with no fluff, filler, or extra material, so you can learn the material quickly and conquer the certification exam with ease. This book assumes that you have no previous experience with the ITILv3 framework and will teach you the bare minimum you need to know in order to take and pass the ITILv3 Foundations certification exam on your first attempt. This book will NOT teach you everything you need to know to be efficient or effective in implementing the ITILv3 Framework in your organization. This text is designed to get you to pass the certification exam, not to make you an expert in ITIL. Due to the design of this text, we will move at a very quick pace through the material. If you read this entire book and take the practice exams located at the end of the text (scoring at least an 85% or higher), you will be ready to take and pass the ITILv3 Foundations exam on your first attempt!