The Truth About Trust In Business: How To Enrich The Bottom Line, Improve Retention, And Build Valuable Relationships For Success
by Vanessa Hall /
2009 / English / EPUB
5.4 MB Download
Praise for THE TRUTH ABOUT TRUST IN BUSINESS:
Praise for THE TRUTH ABOUT TRUST IN BUSINESS:
''I admire the important work Vanessa is doing in increasing trust
in relationships, companies, and ultimately, in all society. She is
truly a catalyst for the renaissance of trust taking place
today.''
''I admire the important work Vanessa is doing in increasing trust
in relationships, companies, and ultimately, in all society. She is
truly a catalyst for the renaissance of trust taking place
today.''
--
--Stephen M. R. Covey
Stephen M. R. Covey, author,
, author,The Speed of Trust
The Speed of Trust
''Building and retaining trust is the cornerstone of every
business and personal relationship. Vanessa Hall's book will
deepen your understanding of the structures that go to making
trust sustainable.''
''Building and retaining trust is the cornerstone of every
business and personal relationship. Vanessa Hall's book will
deepen your understanding of the structures that go to making
trust sustainable.''
--
--Peter Thompson
Peter Thompson, broadcaster; professor, Australia and
New Zealand School of Government; author,
, broadcaster; professor, Australia and
New Zealand School of Government; author,Persuading
Aristotle
Persuading
Aristotle
''Vanessa's work on trust is world class. She is, in my mind,
Australia's, if not the world's, thought leader on trust.''
''Vanessa's work on trust is world class. She is, in my mind,
Australia's, if not the world's, thought leader on trust.''
--
--Matt Church
Matt Church, former CEO, Thought Leaders
, former CEO, Thought Leaders
Trust gets a lot of lip service in the business world,
particularly in the current economic climate. But according to
author Vaness Hall, few of us really understand what trust in,
how to build it, and how to determine if others view us and our
organizations as trustworthy. And issues of trust exact high
costs for us--ethically and financially.
Trust gets a lot of lip service in the business world,
particularly in the current economic climate. But according to
author Vaness Hall, few of us really understand what trust in,
how to build it, and how to determine if others view us and our
organizations as trustworthy. And issues of trust exact high
costs for us--ethically and financially.
Hall delivers a three-pronged approach to building trust based on
assessment of expectations, needs, and promises. With a practical
model, compelling insights, real case studies, and
easy-to-implement tips, Hall offers readers:
Hall delivers a three-pronged approach to building trust based on
assessment of expectations, needs, and promises. With a practical
model, compelling insights, real case studies, and
easy-to-implement tips, Hall offers readers:knowledge of how to ensure that trust, once established, is
not broken
knowledge of how to ensure that trust, once established, is
not brokenguidance on how to become more trustworthy brands and
businesses, and
guidance on how to become more trustworthy brands and
businesses, andassessment tools for determining how trustworthy you are in
each area of business
assessment tools for determining how trustworthy you are in
each area of businessDelving into sales, management, branding and marketing,
customer services, and leadership, the guidebook gives companies
and leaders the tools they need to earn trust, reap the rewards,
and stand apart from the competition.
Delving into sales, management, branding and marketing,
customer services, and leadership, the guidebook gives companies
and leaders the tools they need to earn trust, reap the rewards,
and stand apart from the competition.